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Transfers Terms & Conditions

Terms and Conditions for Looking4.

This is a legal document which contains contractual provisions (the “Terms and Conditions”). The customer’s Statutory Rights are not affected. These terms and conditions of booking are governed by English Law and are subject to the exclusive jurisdiction of the English courts. If any of these terms or part of any term are found to be invalid illegal or unenforceable then such term(s) shall be deemed modified to the minimum extent necessary to make it/them valid, legal and enforceable. If such modification is not possible the relevant provision or part-provision shall be deemed deleted. Any such modification to or deletion of a term or part term shall not affect the validity and enforceability of the rest of these terms. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1. Definitions

  1. The “company” refers to Looking4Parking Limited (a company registered in England with number 7107772).
  2. The “customer” refers to the person or persons using or proposing to use the transfer services of the company.
  3. The “transfer provider” refers to the provider of the transfer for which the company acts as a booking agent.
  4. The “booking” refers to the purchase by a customer via the company’s website of a transfer service to be provided by the transfer provider.
  5. The “date of departure” refers to the date of the outward flight.
  6. The “transfer” refers to the travel journey from or to an airport using a method of transport including bus, coach, train, private taxi or private mini-bus.

2. The Company’s Liability

  1. These Terms and Conditions apply only to bookings made directly through this website. Bookings made via a third party website(s) are strictly subject to the terms and conditions set out on that website(s).
  2. The company acts only as a booking agent for the transfer provider for the featured transfers. It does not itself provide the transfers. The customer will also be contracting with the transfer provider and will be subject to the transfer provider’s terms and conditions. Full details of these terms and conditions are available from the transfer provider.
  3. As a booking agent for the transfer provider the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the provision of the transfer services must be made against the transfer provider and subject to its terms and conditions.
  4. Notwithstanding any of the terms of these Terms and Conditions, the company does not limit or exclude its liability for any liability that cannot be limited or excluded by applicable law.

3. Bookings

  1. Bookings via the company’s website are deemed to have been made final once a booking reference number has been issued. All Terms and Conditions are deemed to have been accepted when a booking reference number has been issued.
  2. Telephone bookings are deemed to have been made final when confirmed by the company’s telephone representative. All terms and conditions are deemed to have been accepted once confirmation of the booking has been issued.
  3. All transfers are subject to availability.
  4. The company reserves the right not to accept or fulfil a booking. A booking is not a guaranteed reservation of a transfer and the company may cancel a booking if the transfer provider advises that it is unable to fulfil a booking. In these circumstances a refund will be given but the company accepts no liability for any indirect or consequential loss or losses or loss of profit arising.
  5. It is the responsibility of the customer to ensure that a valid contact number and email address is provided at the time of making a booking.
  6. It is the responsibility of the customer to ensure he/she reads the confirmation email before travelling.
  7. The company will not accept liability for any costs incurred or losses arising due to the failure of the customer to provide a valid contact number and email address or failing to read the confirmation email before travelling.
  8. It is advisable for all customers to print the confirmation email and to take it when travelling to the chosen airport or destination.
  9. The company may use information supplied by the customer at the time of booking for the following purposes: (a) to fulfil the booking; (b) for processing and obtaining payment; (c) for analysis and profiling the customer’s preferences (e.g. market, customer and product analysis) to enable review, development and improvement to the products and services offered; (d) to enable the company to provide the customer and other customers with relevant information through the company’s marketing programme. The company may keep the customer informed of its products and services using any of the following methods: e-mail, post, telephone, SMS. If the customer wishes to opt-out of these marketing activities please advise the company accordingly.

4. Payment

  1. Payment for a booking made by telephone or on the company’s website can only be made using MasterCard, Visa, American Express, Diners Club or Switch. Cheques are not accepted.
  2. If payment by card is declined the company and the transfer provider reserve the right not to fulfil the booking.
  3. All prices are quoted in the currency of the country selected by the customer on the website (or, if no currency is selected, in the currency of the country in which the transfer is provided) and include VAT where applicable.
  4. When a booking is made using a non-UK credit card the card issuer will debit the customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

5. Cancellation Procedures

  1. A booking may be cancelled up to 48 hours prior to the date when the transfer is due to commence.
  2. To cancel a booking please contact us by emailing reservations@looking4.com during office hours quoting your booking reference number. All National Express, Autostradale, Plus Group, Sageb, Sitbus, Prestia e Comande and all Train & Tram (including the Express Train) transfers are non-refundable; for all other transfers a cancellation fee of £5.00 or €5.00 (dependent upon booking currency) will be deducted from the refunded booking amount.
  3. All cancellations must be notified directly to the company to be valid for any refund. Customers who cancel within 48 hours of the date when the transfer is due to commence or who do not turn up for the service, or who do not turn-up in time at the airport to catch their flight shall not be refunded.
  4. All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at time the booking was made.
  5. All booking transaction charges levied by banks, credit card and other providers of financial services are strictly non-refundable.

6. Amendment Procedures

  1. Amendments can generally be made up 48 hours prior to the date when the transfer is due to commence. This service is free of any administration charges, however if the new booking price following an amendment is higher than the price of the original booking, the difference will always be charged.
  2. Amendments will be subject to the Booking Conditions of the transfer provider who may charge amendment fees in addition to any cost increases of payment charges.
  3. National Express transfers; although once purchase your ticket is not refundable but the journey date and time can be changed prior to your current departure date and time. Amendments must be made prior to the journey (whether outbound or return) by calling (0044) 08717 818178 (lines are open 24/7). An amendment fee will apply so have credit/debit card details at hand. Please note that an excess fare will also be charged where a higher fare category applies.
  4. The company shall not be responsible if a requested amendment cannot be fulfilled. All booking requests are to be made by email to reservations@looking4.com and include; your booking/order reference number and full details of required changes.

7. The Transfer Provider’s Terms & Conditions

  1. All bookings are accepted subject to the current terms and conditions of the transfer provider, a full copy of which is available upon request. The following terms are highlighted for information only.
  2. The transfer provider accepts no responsibility or liability for any theft, loss or damage to any personal property.
  3. Children under 16 years must be accompanied by an adult unless otherwise stated by the transfer provider.
  4. The transfer provider reserves the right to refuse carriage to any person (both before and during the transfer) who, at the sole discretion of the transfer provider’s representative:
    1. is thought to be under the influence of alcohol or drugs;
    2. has or is thought to have an infectious disease;
    3. smokes or consumes alcohol or attempts to smoke or consume alcohol in the vehicle;
    4. does or most probably would pollute the vehicle with his/her clothing or baggage;
    5. behaves in a way that is disruptive in any way;
    6. affects the passengers’ safety or that of the driver of the vehicle;
    7. behaves or appears in a way that is disturbing; and/or
    8. acts in any way that is prohibited by the laws of the transfer destination country.
  5. The transfer provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the transfer provider.
  6. Unless otherwise stated, the transfer fee at most of the company’s destinations includes the transportation of one piece of baggage per person.

8. Complaints Procedure

  1. If you experience a problem while you are travelling which may affect in any way you’re your enjoyment and use of the service that you have booked and paid for, please contact the local transfer provider using the numbers provided on your confirmation voucher and they will endeavour to resolve any concerns you have.
  2. Should efforts made by the transfer provider not resolve your concerns to a satisfactory level please email us with the full details for us to investigate.
  3. All complaints need to be submitted within 28 days of your travel date in which the transfer was used. We will not accept complaints arising from failure to follow Looking4transfers.com or our transfer providers Terms and Conditions (including but not limiting to travelling without your confirmation voucher, failure to reconfirm your return transfer arrangement or incorrect information given at the time of booking).
  4. Complaints are to be made by emailing customer.relations@looking4.com A complaint can also be sent by writing to Looking4Parking Ltd, 6th Floor Olympic House, Manchester Airport, Manchester, England, M90 1QX.

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